Instructor-Led Course & Exam Registration - All registrations are final and non-refundable being HRBUniversal offers other options to achieve certification at no added cost which exceeds the current registration price. The contact person may request a refund for an in-person Instructor-Led Course & Exam registration if HRBUniversal does not offer an in-person session within 60-miles with 60-days of the original registration date & location. At the 60-day mark, you may request a refund through the Help Ticket System. No request will be taken by email, chat, text, or by voice call. Eventbrite Fee & Taxes are non-refundable from HRBUniversal.
The contact person may request to change participants or place registration on hold for one year from the original registration date for a future session rather than request a refund please note this in Help Ticket System.
Online Course & Exam Registration - All registrations are final and non-refundable. All courses are assigned within 24 hours of registration. Fee’s charged by Eventbrite.com or Taxes cannot be refunded.
Physical Items Shipped (Books, USB Drive, Study Guides, etc.) - Once the item is shipped the item is non-refundable. All items are shipped by a traceable shipping method. Once delivered HRBUniversal & shipper is no longer responsible for participant receiving items. Fee’s charged by Eventbrite.com, Taxes, and Shipping & Handling cannot be refunded.
The only person that can request a refund is the contact person. The name and email address must match the registration. A participant can not request a refund unless they are the contact person.
All refunds will be processed on the 20th of the month and may take 20-30 calendar days to show on the bank/credit card statement.