HRBUniversal does not reschedule an Instructor-Led Course & Exam sessions until Instructor-Led Course & Exam session registration is closed. Instructor-Led Course & Exam sessions close (7) seven calendar days at 9:00 AM CST. HRBUniversal reserves the right to reschedule any Instructor-Led Course & Exam session due to size, sickness, inclement weather, or unforeseen circumstances and may be under registration closing date. You will be notified via the email used for registration up to (3) three calendar days prior to Instructor-Led Course & Exam session date.
Instructor-Led Course & Exam sessions up to 6 people are subject to be rescheduled if the minimum registration is not met. HRBUniversal reserves the right to combine classes in order to meet the Instructor-Led Course & Exam session minimums within a 60-mile radius of the Instructor-Led Course & Exam session that the person has registered. If the Instructor-Led Course & Exam session has been rescheduled, your registration will be moved to the next Instructor-Led Course & Exam that will be held within a 60-mile radius of the original registration location within 60-days and you will be notified by email the day & time of course or exam session. Instructor-Led Course & Exam sessions may be rescheduled multiple times in a 60-day time period from the original class date until Instructor-Led Course & Exam session minimum is met. If the participants can not wait or attend the rescheduled session an option will be offered via email in the reschedule notice. These options will meet the regulatory requirement for certification and may be different from the original registration type but there will be no extra cost to participants unless they demand a certain branded product.
If an attendee needs to reschedule. This request can be made via the Help Ticket System. This must be requested prior to email/app notification of the event to be rescheduled at no extra cost. No, reschedule requests will be taken on any communication channel other than Help Ticket System. The request can only be made from the contact person with the contact person's email address used for registration. Participants can not request a change to any registration if they are not the contact person.
The following information will be needed to reschedule:
- Contact Person Name & Email Address used for registration.
- Original session date and location
- Requested session date and location. You can view a full list of sessions at https://wegohrb.com/events.
When making this request your registration is considered as a new registration and is subject to the Instructor Course & Exam Details you have read and agreed to during the original registration other than it will non-refundable if the original session was conducted on the date of your original registration.
Requesting rescheduling after email/app notification has been sent to participants will be charged $60.00. The rescheduling fee to cover the cost of shipping of materials, meeting space, and instructor fee. All requests must be made by the contact person & the contact person's email address. If rescheduled attendee may attend any Instructor-Led Course & Exam session that HRBUniversal holds any time up to 12 months from the original course & exam date.
Once a request is made it may take up to 72 business hours for a response from the scheduling department and all rescheduling fee(s) must be paid (7) seven days at 9:00 AM CST before the course & exam date to secure your new registration.
No refunds will be given for missed or participant cancellation of training or exam registration if they can not attend the rescheduled training or exam session.